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We’d Love to Hear From You

Questions about products, orders, or skincare support? Our team is here to help.

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FAQs

Everything you need to know about orders, shipping, and skincare support.

All orders are shipped within 12-36 hours from our warehouse in Bellingham WA.  Delivery times will depend on your shipping option but all orders are tracked from our facility to your door.  

After placing your order, you will receive a confirmation email with your order details. Once your package has been shipped, tracking information will also be sent to your email.

If your order has not been processed yet, we may still be able to update your shipping address. Please contact us as soon as possible at support@dermyne.eu.

Many of our formulas are created with gentle and skin-friendly ingredients. We still recommend reviewing the ingredient list carefully and performing a patch test before full use.

Store products in a cool, dry place away from direct sunlight to maintain freshness and effectiveness.